1. Why Am I Unable To Dial Certain Access Numbers?
There could be three reasons for getting an unobtainable tone:
1. Other operators like NTL, Telewest and mobile providers will have to open up our access numbers on their networks. Some providers are extremely slow updating their networks and therefore it might take some time before our access numbers are available from all networks. To speed this up contact your service provider, tell them the access number you wish to call and ask if they can open up the telephone number.
2. You might be barred from calling 09 numbers. Please contact your service provider to have the bar lifted.
3. Some Indirect Access providers like Onetel do not allow calls to some or all of our access numbers. If you normally dial an Indirect Access code before your calls (for example 1833 for Alpha telecom or 1877 for Onetel) you simply omit this code and just dial the Telediscount access number directly. Omitting the Indirect Access code means the Telediscount call will be charged by your line provider (usually BT). If you are using a Onetel Phone.Pal you can either unplug the Phone.Pal or dial 1-2-1 to bypass your Phone.Pal. Should you have chosen the Onetel "Select" option we would advise to contact Onetel to provide you with a code to override this feature.
2. Why Did You Change The Access Number For COUNTRY X?
Our access numbers have a fixed rate attached to them. We always try to offer the best prices possible and if the price changes, the access number has to change as well. Every time our Tele88.co.uk buying team are able to negotiate a better deal with suppliers we pass this discount on to our customers by lowering certain destinations even further!
Once the negotiated special deal comes to an end we will also have to change the access number back to its original price.
If you press the hash (#) key after the international number, you just speed up connection as the computer will know you have finished dialling. Do not worry if you forget to press the hash (#) key, a connection will still be established.
We would have never survived so long if we were to provide this service for free. This is our secret, when you make a call using Tele88.co.uk, we are passed along a small margin from BT. It's as simple as that! Our business profit is from the volume of calls being made to ensure that each customers receive the best rates. Plus, if more people use Tele88.co.uk, we can further lower our rates, so spread the word and tell your friends!
5. I Was Told By My Service Provider You Charge At Premium Rate Which Is Really Expensive?
Only 09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate is not necessarily expensive as charges start from as little as 5p/min.
6. When Using My Mobile Phone, Do I Press The Send Key After Dialling The Destination Number?
No. By pressing 'send' after the destination your call will be sent through the mobile network. Simply dial the access number, wait for the prompt, dial the destination number and Tele88.co.uk will connect you to your destination. Use our mobile tips mentioned above to save time on calling.
7. Can I Make International Calls Using My Bundled Cross Network Minutes?
Yes, thanks to Tele88.co.uk's new Cross Network Access number, you will be able to make international calls using your bundled cross network free minutes. However, this only works on selected service providers such as 02 & T-Mobile. Click Here for further information.
