"USA for just 2p/min from my BT landline is unbelievable" - Nicola
Billing FAQ
This section is for existing customers who have questions about billing. Please browse through the list of available questions.
1. How Are My Calls Billed?
The charges for calls to the Tele88.co.uk access numbers will simply appear on your normal phone bill from your telephone provider (usually BT, Telewest or NTL).
So for example, if you make a 5 minute call to Malaysia from a BT phone via access number 0844 430 0188 which is charged at 3p/min; Next time you get your BT bill you will see a call to our 0844 430 0188 number, a duration of 5 minutes and a total charge of 5 min x 3p = 15p.
Please note that the onward international calls will not be itemised on your bill. As your normal telephone provider bills you for the calls, not Tele88.co.uk, all you will be able to see is what your telephone supplier provides you with. We unfortunately cannot supply itemised call lists.
Yes, if you were to call China using our 0870 005 0188 national rate access number on a weekend from a BT landline. The charges will be only 1.5p/min. You can also use your bundled free minutes from your contract mobile to call for free using certain access numbers.
You will be charged from the moment you are connected to our service, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call should not take more than two minutes.
Some mobile operators charge differently from another. Unfortunately, Tele88.co.uk has no control over their charges. Please check with your service provider for accurate calling charges. Click here for contact details of several service providers.
Most of our access numbers have one flat rate, the only exception are 0845 and 0870 numbers, which are charged at the following rates depending on your service provider:
BT rates for 0845 local rate numbers are as follows:
1.00 p/min weekend.
1.00 p/min evening.
3.95 p/min daytime.
BT rates for 0870 national rate numbers are as follows:
1.50 p/min weekend.
3.95 p/min evening.
7.91 p/min daytime.
BT applies a 5p minimum charge.
Telewest and NTL rates for 0845 local rate numbers:
1.00 p/min weekend.
1.49 p/min evening.
3.95 p/min daytime.
Telewest and NTL rates for 0870 national rate numbers:
2.00 p/min weekend.
3.95 p/min evening.
7.91 p/min daytime.
Telewest charges a 6p connection fee for 0845 & 0870 calls and NTL charges a 5p connection fee.
Weekend: All day Sat & Sun.
Evening: From 6pm - 8am Mon to Fri.
Daytime: From 8am - 6pm Mon to Fri.
For all other landline and mobile charges please check with your service provider.
Tele88.co.uk cannot overcharge you. The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Ofcom (please see section can I ring from my mobile? for mobile users). However, the rates you are actually charged on your bill depend on the prices your service provider has configured on their billing system. We unfortunately have no influence on their billing system, nor do we receive a penny extra of any surcharge.
We advise you to get in touch with your service provider to protest your bill (for customer services telephone numbers please click here). Should your service provider not settle the issue satisfactorily please contact Ofcom on 0845 456 3000
9. I Received My Telephone Bill And I Have Been Charged The Full International Rate For My Call. Why Is This?
If you have been billed at your normal landline provider's rate for the international destination you called and not at the Tele88.co.uk rate for this destination and the international number you called and not Tele88.co.uk access number appeared on your bill, this unfortunately means that the Tele88.co.uk access number was not dialed before the international call was made.
When you call a destination via Tele88.co.uk from a landline, your landline provider does not know the international number you are calling via Tele88.co.uk, your landline provider can only show you the Tele88.co.uk access number you have called. As the international number has appeared on your landline providers bill, this suggests that the call was made via your normal landline provider and not via Tele88.co.uk. So next time you make an international call, remember to dial the Tele88.co.uk access number before you dial the international telephone number.
10. When I Ring Someone Abroad, Will They Be Charged For The Call As Well?
Normally the person receiving a call will never be charged.
However if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad also known as roaming charges. For more information please contact your mobile provider.
When you make a call via Tele88.co.uk you only pay for calling one of the Tele88.co.uk access numbers. It is your service provider that will charge you - not us. So for example, if you made a 5 minute call to India from a BT phone, then next time you got your BT bill you would see a call to our 0871 number, a duration of 5 minutes and a charge of 50p and absolutely no charges by us. Simple!
The prices shown on this site are BT's charges per minute for calling the Tele88.co.uk access number and you are charged per second from connection to the Tele88.co.uk service. If you're not with BT you need to check with your service provider how much they will charge for calls made to the Tele88.co.uk access numbers. Some mobile service providers even bundle some of the Tele88.co.uk access numbers into certain free minutes packages. If you are thinking of using a Tele88.co.uk access number from your mobile phone please first check the charges with your mobile service provider.
To find out the cost of calling from a UK mobile, or a non BT landline, you should confirm the rates directly with your service provider as these may vary.
The rates of all Tele88.co.uk Access Numbers are inclusive of VAT (17.5%). Hence, you will only pay the advertised rate if calling from a standard BT landline. Below is a list of our access numbers and corresponding per minute rates.
Access Number
Rate
Access Number
Rate
0844 799 0188
2p
0911 552 0188
15p
0844 430 0188
3p
0911 225 0188
20p
0844 909 0188
4p
0911 148 0188
25p
0844 555 0188
5p
0911 235 0188
30p
0871 606 0188
6p
0911 157 0188
35p
0871 771 0188
7p
0911 245 0188
40p
0871 881 0188
8p
0911 257 0188
45p
0871 331 0188
9p
0911 167 0188
50p
0871 990 0188
10p
0911 176 0188
60p
Calls to 0870 005 0188 are charged at National Rate which are as follow;
Monday - Friday (6pm-8am): 3.95p/min
Monday - Friday (8am-6pm): 7.91p/min
Saturday - Sunday: 1.5p/min
13. Can I Receive An Itemised Bill From Tele88.co.uk?
The onward international calls will not be itemised on your bill. As your normal telephone provider bills you for the calls, not Tele88.co.uk, all you will be able to see is what your telephone supplier provides you with. We unfortunately cannot supply itemised call lists.
